FAQ

Frequently Asked Questions

Do I have to rent if I come by to look at your stoarag facility? No, of course not.  BUT, we are so sure you will like us and our storage space options, we have a monthly drawing for people that visit our facililty looking for a storage space.  You are entered in the monthly drawing even if you don’t rent here.  You get a chance just for dropping by and giving us a chance to earn you business.  Look under the “SPECIALS” tab to see what our drawing is for this month.  

How big a storage space do I need? There is no set rule but here is a general guide:

5×5  - the contents of a large closet

5×10 – 1 bedroom

10×10 – 1 to 2 bedroom apartment or small office space

10×15 – 2 to 3 rooms

10×20 – 3 bedroom home

10×30 – large house or office

How much will the storage space cost?      Please look under our “Pricing” tab for all our current prices.   BUT DON’T FORGET to check the “SPECIALS” tab to see what deals we have going on !!!

 Do I have to sign a LONG TERM contract?     No, you only pay for as long as you need your storage space.  The lease is from month to month and you can just let us know you are not staying another month and that’s it. 

When can I get into my storage space?     Our Spring St. location is open 24/7.  Our Broad St. location is where our resident manager lives and we secure the property at night.  Our gate is open 7 days a week.  Gate hours change during the year as we try to close the gate at dark – we just don’t want folks roaming around the property at night.  In Summer (after daylight savings time change) the gate is open from 8 AM to 8 PM and in Winer from 7 AM to 7 PM. 

 Are my belongings secure?     Hey, look across the street.  Yep!, that’s the Sheriff’s office and County Jail where about 250 sheriff’s deputies hang out.  There are no guarantees, but for some reason, we just don’t have a lot of trouble from the bad guys.

Who can get into my storage space?     You use your own lock.  You can use your own lock or if you don’t have one, you can buy one of ours - we give you two keys.  If you want someone to get into your storage space, you can give them a key and its alright with us.  Otherwise, only you have access to your stuff.

 Do you sell moving and packing supplies?     We sell boxes, packing tape, bubble wrap, mattress covers, packing paper and all sorts of moving and packing supplies.

Is my property insured while it is stored at Walton Security Storage?      Just like your personal belonging that you have in a rented apartment, your property is not automatically insured – so the answer is:  No. You must insure your property as you would insure your property in the apartment. We offer renter’s insurance but you don’t have to purchase insurance from us.  Just as in renting an apartment, if the apartment building burns down, the owner has insurance to replace the building BUT the owner’s insurance does not cover your property.  Renter’s insurance for the property you store with us can easily be added to your homeowner’s insurance policy for little cost.   However we do strongly recommend that you insure your property stored with us.

It is mandatory that you insure your property if the value of the property stored exceeds $5,000. 

What types of items are not allowed in my storage unit?     Use common sense and you are probably OK.  Of course explosives and anything flammable, odorous, noxious, corrosive, hazardous or polluting can’t be stored.  Nothing illegal.  No food stuff unless it is in a can or jar – we don’t want to attract little varmints and insects.   And this is important:  don’t store anything that can’t be replaced like important papers and family heirlooms.  You can’t store property in excess of $5,000 without notifying us and providing proof of insurance for the amount being stored.

Can I store my car, boat, or RV?    Yes but special paperwork is required and the cost will be determined by how often the vehicle is moved in and out and its size.

How high are the ceilings?  Ceilings in most of our buildings are about 8 1/2 feet high.

Do you rent moving trucks and trailers? We are Monroe’s oldest U-Haul dealer and have the right equipment waiting for you!

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